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Workmanship warranty

We provide a six-month warranty on our labor. If an issue is caused by our work, we’ll correct it free of charge.

What’s not covered:

• Hardware failures or normal wear-and-tear
• Software bugs, viruses/malware, or third-party updates
• Accidental damage, misuse, or changes made after our service
• Parts (covered by the manufacturer’s warranty, if any)

How it works: Bring the device to us (or book a visit) so we can inspect it. The warranty applies to the original device and the work we performed.

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Privacy Policy

1. Data Controller

• Fixinus (sole trader)
• Business ID: 3434370-6
• Address: Yrittäjäntie 11, 06450 Porvoo, Finland
• Address: Yrittäjäntie 11, 06450 Porvoo, Finland

2. Contact for Data Protection Matters

If you have questions about data protection, contact info@fixinus.fi

3. Name of the Register

Fixinus Customer and User Register

4. Purpose of Processing & Legal Basis

We process personal data for the following purposes:

• Customer support and communications (legitimate interest)
• Management and fulfilment of service agreements (contract)
• Invoicing and payment processing (contract and statutory obligation)
• Handling contact form submissions and service requests via website (legitimate interest)
• Remote support (Quick Assist, TeamViewer) with customer consent

5. What Personal Data We Process

We may process:

• Name, e-mail address, phone number, address
• Business / company data (if customer is a company)
• Service and contract history
• Billing and payment data (if applicable)
• Website usage data and cookies (if analytics are activated)

6. Data Retention Period

Customer data: at least for the duration of the contract + 5 years

Accounting data: minimum 6 years (statutory requirement)

Website analytics data: maximum 2 years (if analytics are used)

7. Data Sharing & Third Parties

We will not share personal data with third parties without your consent or legal obligation.

External service providers (hosting, email service, form backend) process data only under our instructions and applicable agreements.

8. Transfer Outside EU

Currently we do not transfer personal or customer data outside the EU. Should this change, we will update this policy and inform users.

9. Data Subject Rights

You have the right to:

• request access to your data
• request correction of inaccurate data
• request deletion of your data (where legally possible)
• request restriction of processing
• request data portability
• object to data processing
• withdraw consent (if applicable)

To exercise these rights, contact info@fixinus.fi

10. Cookies & Website Tracking

At present, we do not use third-party analytics, cookies or tracking tools — only strictly necessary cookies are used, which do not require consent.

If we later adopt analytics or tracking tools, we will update this policy and provide a cookie consent mechanism.

11. Changes to the Privacy Policy

We reserve the right to update this policy. Any significant changes will be communicated via our website.

12. Supervisory Authority

If you believe that your rights under GDPR have been violated, you have the right to lodge a complaint with the supervisory authority:

Data Protection Ombudsman (Tietosuojavaltuutetun toimisto), PO Box 800, 00521 Helsinki, Finland — tietosuoja@om.fi

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Yritystiedot

Fixinus - Toiminimi

Y-tunnus: 3434370-6

Yhteystiedot

Puusepänkaarre 15

06150 Porvoo

Puhelin: 040 066 4767

Sähköposti: info@fixinus.fi